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Before consulting the help questions, please review the minimum requirements. Please make sure you have a Flash 8 or above plug-in installed on your machine.

If you can't see the animation playing on the right, click here to go to the Adobe site to obtain the Adobe Flash plug-in.

Minimum Client Desktop Configuration:

Processor: Intel Pentium III class processor with 800 MHz or faster
RAM: 256 Mb or greater
Sound Card: 16-bit sound card with speakers and/or headphones
Operating System: Microsoft Windows 2000, XP
Web Browser: Microsoft Internet Explorer v. 6 or higher / FireFox v. 1.5 or higher Web Browser
Plug-Ins: Macromedia Flash v. 8 (or higher) control/plug-in for animation and audio playback.